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1-877-287-5365

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 Policies & Shipping Procedures

Contact Information

Security Fire Equipment Company, Inc.   
PO Box 1622
Valdosta, GA. 31603

Toll-Free: 877-287-5365
In Georgia: 229-242-1816
Fax: 229-259-9192

E-Mail: sales@securityfireequipment.com

Ordering

Order online or call our toll free order line 877-287-5365.

In Georgia, call 229-242-1816

You can also fax your order with the needed payment information to 229-259-9192. Here is our Printable Fax Order Form.

All orders received on-line by Security Fire Equipment Company, Inc. will be confirmed via e-mail or phone call at your request. Our office is open Monday through Friday from 8:00 AM until 5:00 PM Eastern Standard Time.

Please feel free to Contact Us with any questions or comments you may have or if you would like to set up an account upon credit approval

Privacy

We value your privacy. Security Fire Equipment Company, Inc. will not share, sell, trade, rent, or distribute your personal information to any other companies or organizations.

Shipping Rates & Policies

On-line purchases include shipping rates and are based on UPS or freight Ground delivery.

Fire Extinguisher orders only:

We INCLUDE the shipping and hazmat shipping costs when ordering online at Security Fire Equipment Company, Inc. 

We cannot ship Fire Extinguishers outside of the Continental North America or any route that involves air transportation.

All fire extinguisher orders must ship via ground transport.

Pressurized extinguishers are considered hazardous materials and can not be shipped via the US. Postal Service (and therefore, APO or FPO addresses). Companies such as UPS and Fed-Ex require the shipper to be Hazmat certified.   

In addition, extinguishers are heavy items. To avoid this hassle and keep costs down, we have most pressurized extinguishers shipped manufacturer-direct using ground freight transportation when feasible. The freight savings is significant and we can also offer relatively inexpensive shipping per unit on large orders.

Most drop-shipments are sent via Ground UPS and generally arrive within 5-7 business days.

Once your order has been processed and shipped, we will notify you of your Tracking Number via e-mail.

Customs Policy

International shipping is not available. All orders must originate and be shipped to US addresses.

Out-Of Stock or Backordered Merchandise

Although most orders are shipped complete within 1-2 business days, occasionally an item is backordered. In these rare instances, you will be contacted via e-mail within three business days from the time you place your order. If an item is backordered you will have the option to either cancel the backordered product or have it shipped to you when available without incurring any additional shipping charges.

Cancellation Charges

 Due to manufacturer's policies, non-stock and special order material cannot be canceled once the order has been placed with the factory in most cases. In a few cases, canceled orders for special material, non-stock sizes or special sizes are subject to cancellation charges ...based on factory and/or distributor expense and material used.

Shortage or Damage in Transit

Please open your shipment when delivered and confirm that your order is complete and that all material in your order is undamaged before signing for receival. This is especially important when glass products are involved. If your order is damaged, note this on the shipping tag and refuse any boxes containing damaged products (please take receipt of boxes containing undamaged products). Contact us immediately at 877-287-5365. Failure to contact us within 7 days of receipt of goods constitutes acceptance.

Returns

If you have received a defective product, and you wish to return it, please contact us by e-mail or phone to receive an authorization to return. You are not responsible for the cost to return the product to us in the case of a product defect. See above for details on how to contact us.

Please specify your order number, the product being returned, and the reason for the return. Returned products that are not in salable condition will be charged a restocking/handling fee.

Fire Extinguisher order returns

ALL stored pressure fire extinguisher sales are final and nonrefundable   

 According to United States Federal Hazardous Materials Shipping Requirements, a consumer may not ship pressurized fire extinguishers unless registered as a Hazardous Materials Shipper. 

Fire Extinguishers damaged during shipment or having a warranty-covered defect will be provided full warranty replacement

Please call us Toll Free at 877-287-5365 to receive replacement and disposal instructions for damaged fire extinguishers.                         We will do everything possible to ensure your satisfaction.

Payment Methods

We accept Checks, Money Orders, American Express, VISA, Master Card, Discover and Pay Pal. If for any reason the information you provide for credit card payment is incorrect, we will contact you. If we are unable to contact you within 72 hours, the order will be cancelled.

Please send checks or money orders to:

Security Fire Equipment Company, Inc.
PO Box 1622
Valdosta, GA. 31603

When sending a check or money order, be sure to get the shipping total from us before sending your order. Be sure to include the check or money order (including shipping) made payable to Security Fire Equipment Company, Inc., a list of the products you wish to order and your shipping address, contact information and telephone number.

For checks, also include your driver's license number and date of birth. Orders via Money Order will be shipped out upon receipt. Orders via Check will be shipped when the check clears.                                  

Purchase Orders

We accept Purchase Orders from most businesses, schools, organizations and government agencies. Our Minimum Order for purchase orders is $400.00. Please use a credit card for orders under this amount.

Please review the information below for submitting a Purchase Order.

For additional questions about government, educational and corporate Purchase Orders, feel free to Contact us.

Your Purchase Order should include:

  • Purchase Order number
  • Item number for each item
  • Brief description of the item
  • Desired quantity
  • Preferred shipping method
  • Billing / shipping information
  • Credit references such as bank information or business contacts

Security     (Itís in our name!)

Our goal is for you to be as comfortable shopping with us as you are shopping locally. We take seriously the issue of security (itís in our name!). Every time you send us your credit card number and your billing and shipping information, we use (through Pay Pal) the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.

Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a store.

Sales Tax

Applicable sales tax will be added to all items delivered to a Georgia address unless you provide us with your tax exempt status.

Thank You!

We look forward to providing you with outstanding products and great customer service.

Security Fire Equipment Company, Inc.
1405 Melody Lane
P.O. Box 1622
Valdosta, Ga. 31603
877-287-5365
Phone- 229-242-1816
Fax- 229-259-9192
sales@securityfireequipment.com
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Amerex Fire Extinguishers

Security Fire Equipment, Inc. is a member of these organizations.
 

Georgia Association of Fire Safety Equipment Dealers
Georgia Association of Fire Safety Equipment Dealers

National Association
National Association
of Fire Equipment Dealers

National Fire Protection Association
National Fire Protection Association

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